Poor Customer Service. This dealer would have so much potential if it wasn't for salesman Gary Padilla. I had never met salesman as arrogant as Gary. He has no people skills, he is rude and loud. People go to this dealer because of others people recommendations due to their experience with the other salesmen but their experience with Houston Wholesale is completely ruined by this man. I'm pretty sure they have lost many customers because of how they are treated by this man. Buying a car is a big deal for many people and the experience on buying should be smoothly not to argue with a rude and arrogant man such as Gary Padilla. If you want to be treated with respect I would avoid making business with Gary Padilla.…
BUYER BEWARE. Like one of the other posts on here, if I could give no stars I would. After dealing with Houston, it is no wonder used car dealers have a bad rap! Owners Gary and Emilio are unbelievable. They will commit unfair practice acts, fraud, misrepresentation... all without the bat of an eyelash. They will also personally insult you to your face and deny everything even though you have proof right in your hand and on the car!! THREE LAWSUITS in the past 2 years... public record, look it up!!! Yeah, good prices but you are not getting what they say you are. Take your car to another mechanic other than theirs, and an auto body shop for a pre-purchase inspection. Do NOT sign a disclosure statement unless everything that they "say" is wrong with the car is IN WRITING on the disclosure statement. Or, better yet, don't deal with them!!!…
BEST USED CAR BUYING EXPERIENCE. I've had terrible experiences with used car dealers in the past and prepared myself for the worst when I contacted Houston Wholesale. I was pleasantly surprised when I spoke to them and inquired about a car I was interested in. Since I had done my homework and knew exactly what I wanted and the price ranges this particular car was being offered at I thought the price listing was either a) a mistake b) a bait and switch or c) a lemon. I was pleasantly surprised to find out it was none of the above. The transaction couldn't have gone more smoothly..they were very fair with the price and gave me a better than fair trade in value on my car. I was in and out with a new/used car in less than 3 hours (and that included taking the car to a dealer for an inspection). When I noticed the cd player didn't work 2 weeks later. I called and the salesman couldn't have been more apologetic and asked me what I thought was fair. In the end we compromised. He put a check in the mail that day which covered 75% of the repair which made me more than satisfied...which leads me to give them a 5 star rating..what goes around comes around!…
Houston Wholesale sells discount crap.
If I could give this place no stars on this website I would. The reviews with 5-stars are extremely suspicious, definitely written by people that work at Houston Wholesale. Besides the fact that
there are either only 1-star reviews or 5-star reviews, I overheard one of the salesmen talking about some of the bad reviews given on this website. He said they would hurt their business...well duh. You know what also hurts your business? Bad business practices that prompt customers to write bad reviews.
I had a similar experience to that of carcamano - one of my sisters bought a car form Houston Wholesale, soon after she spun out in the middle of a busy road. Thankfully traffic had slowed down so she was fine. But she was given even more trouble by Houston Wholesale who defended their in-house mechanic's assessment. Their mechanic, by the way, has a part share in Houston Wholesale...you do the math. Well we had two other mechanics, ones who are not on Houston Wholesales payroll, take a look at the car and both discovered extensive damage to the brake system. Houston Wholesale battled with us for a bit, but realized they had been caught so gave my sister her money back in full. Needless to say, she bought another car from somewhere else.
You want to be mocked and taken advantage of, go to Houston Wholesale on Lomas.…
BEWARE. This dealership proved itself to be misleading. My sister purchased a used vehicle with Houston Wholesale Cars. Three days later, the car spun out of control while driving on the highway after she tapped on the brakes. She luckily was not injured or hit by oncoming traffic. She promptly took the car back to Houston Wholesale and described what had happened. They said they would look at the car and see what might have caused this incident. After their mechanic supposedly looked at the car, they told her they didn't find anything wrong with the brake system or with the car and they blamed her for the car spinning out of control. She then took the car to an independent mechanic who described the brake system as unsafe which most likely led to the car spinning out of control. When we took the car back to the dealership with this new assessment, they agreed to take it to an authorized dealership for an inspection. While inquiring about the car being inspected, one Houston employee was incredibly rude and confrontational. The third inspection found the whole brake system to be contaminated and recommended repairs in the thousands of dollars. Although Houston was willing to take the car back, we had to endure the rude and hostile behavior of one of the salesmen and they accused us of missing the problem as well, while never recognizing the danger this vehicle could have posed to us. Houston has proven itself to be unreliable at best and absolutely corrupt of any morals and good business practice at worst. My sister could have been seriously injured or killed because this dealership willfully and negligently sold her a vehicle with a faulty and damaged brake system, and then claimed the car was in safe working order for a second time putting her life at risk. I would not recommend this dealership.…
