Shopping >Eyemart Express
It's difficult for me to believe all the negative comments that are written here about the Albuquerque Carlisle Eyemart staff. My experiences have been so totally different! I was so pleased last year that I returned this year when I needed new reading glasses and sunglasses. I was serviced by Kat, the assistant manager, on my initital visit this year. She was pleasant and extremely patient with me from start to finish. When I discovered a problem with my sunglasses (my reading glasses were perfect), and she knew she'd be away for the Christmas holidays, Kat asked the manager, Richard, to take care of me. He could not have been nicer or more accommodating! Both of these folks explained possible options to me, leaving me to make choices for myself. And then, Richard later called me to make sure that I was completely satisfied. Perhaps there were different employees working at this location three or five years ago when these negative reviews were written, but I believe you'll have a totally different experience now. Thank you, Richard and Kat!!
Worst Buying Experience Ever. Like
Murfy's Law, if it could go wrong, it would.
I returned to the Albuquerque store at 2630 Carlisle Blvd NE more than 10 times before I was satisfied. However, I am not going to rant about my experience without proof. Lastly, I will offer some positive suggestions
I picked up my glasses, and when I left the store, I was not satisfied with my vision, but I could not return, since I had an appointment. I wore the glasses for nearly weeks, hoping that my eyesight would improve. It did, a little. However, I brought the glasses back, complaining that my vision was worse than from my previous prescription. Pam, an optometrist? and front counter clerk consulted with Kevin, a lab tech., and agreed that I needed a much more beveled lens (after looking at my old prescription.)
When I came in to pick up my glasses, I discovered that my expensive frames were missing, and the store had put lenses into cheap frames. Eyemart Express never found my frames. Rocky, another front counter clerk assured me that the mistake would be rectified, but Pam needed to be consulted to ask where my frames went, (and she was not at the store that day.) After no one called me for 3 days, I went in. Apparently, when I left the store 3 days previous, nothing was done about my missing frames, other than a non-descript note in the box with the cheap frames and attached lenses.
I asked to speak with someone in charge at that point, and I was introduced to Christopher (who I later discovered is a front counter clerk after returning many more times.) He showed me Stetson frames that were hardly the quality or price of the frames that were lost. However, they were new, and what choice did I have (expect ask to see a frame catalog) but to accept them, and hope I would receive new lenses soon.
After 3 more tries to correct the Carbonite lenses, plastic lenses were replaced (without my knowledge.) At this time, I told Pam that my expensive frames had been lost, and, judging from her reaction, I am certain that she was unaware. Anyway, at this time, Steve, the front desk manager and Richard, the lab manager, both were involved, and I was sent to their Eyemart optometrist for another (newer) prescription. The plastic lenses were replaced in smaller frames (as per the optometrist's recommendation,) I can see better now.
By the way, I returned to the store several more times than I wrote about because no one called within a reasonable amount of time to explain why my lenses were not available.
Although I was lied to and told different comments by different front desk clerks, my intention is not to get any one in trouble. However, if my lawyer were present each time I came in, I would certainly have evidence enough to sue Eyemart.
After over 2 months, I am finally satisfied with my lenses and frames (although, I would be more satisfied if I had my old frames.) For the record, for about 1-1/2 months I had to wear glasses as a back-up, which I purchased about 12 to 14 years ago.
Of course, since it is obvious to me that very little communications go on between employees in verbal or written form, there is no sense attempting a law suit.
Now, the reason that I wrote is to give positive suggestions. If I was the owner of the company, I would insist that
1) the employees need to communicate with supervisors in writing (on a webpage, preferably) if a costumer service issue and/or a laboratory issue has been discovered. In my case, problems with lenses wouldn't need to be repeated time after time. Also, I would undoubtedly receive better and more timely communication from Eyemart.
2) losing frames would cost everyone in the store part of their pay checks. Frankly, I think there is no excuse for losing a costumer's frames.
3) quality control be a standard at every outlet.
4) the costumer should have instant feedback if a problem will take more than a day to resolve.
Eyemart Express. I purchased glasses in November 09. My eye sight has deteriated due to health problems. I went and got a new prescription from the optometrist. When I went to eyeMart for the new glasses, I was not charged anything. I was completely shocked. They warrantied my glasses even though my prescription had changed in a short period of time. I give 2 Thumbs UP!!!
Worst buying experience ever. My son is 17 and has been in glasses since the 3rd grade. In February 2010 we went to Dr. Barnes Eyemart Express in Albuquerque on Carlisle. We had to wait 1 1/2 hours to just be seen. I was understanding because they had a lot of people waiting. We purchased a pair of Geoffrey Beene glasses for him. We also purchased the lense protection to be applied to his glasses so they wouldn't get scratched. Well.....it is June 25th 2010 and we have had to replace the frames 4 times. Seriously, 4 times. Each time they have snapped at the bridge of his nose. The first time, the employee told me that there must have been an air bubble in the frame and thats why it happened. The second time, the manager told me that they did not have any more of that frame. I asked him if we could switch to a different frame then, he said "sure, but you will have to pay the difference". So even though we they gave me a 12 month guarantee on these frames, if they weren't available then we had to come up with more money. They weren't cheap anyway. It was about $250 to purchase. I told him "no" he would have to find the same frame. He ended up finding the same frame in a different frame. So....my son had his glasses, but not in the color we had picked. We have had to replace them twice more since that incident. We've also had to replace the screws ourselves twice. These are the all time cheapest glasses we have ever gotten. Each time I take the glasses back I have to wait at least 30 minutes because you have to wait with all the other suckers who have been drawn in by their bad promises. Do not buy from them unless you want to go through a lot of inconvenience. I hope they are stocked up on his frames, because we still have 8 months to go.
Recommended. I have purchased two different frames from Eyemart Express and two different lens prescriptions. I have had the first set of frames for two years and just bought the second. Good quality frames that have worn well. I was also happy with my lenses. I will shop here again. Another good shop is Wholesale Optical, just South of Menaul near Washington.
Don't (in capital letters)!.
After spending 1-1/2 hours here choosing 5 frames, and being "helped" by an Eyemart employee with 2 years experience, I collected my glasses the following week. I wasn't sure my vision was "normally abnormal" that day as I was having a "bad allergy time" which causied my ears to tear but took the glasses with me anyway. On the way home, wearing new distance glasses, as the third car in line at a traffic light, I couldn't read the street sign. I could, only, see out of the reading glasses if the page was 30" from my eyes and the computer glasses warped the monitor and keyboard so badly, I became dizzy. All my glasses were single lense - no bi-focals.
As a "picky-perfectionist-person" , I had requested my reading glasses have a depth of 13" or 14" to 19". The computer glasses were to cover a depth of 18" to 26" and I was to be able to see street signs wearing the distance glasses.
Went back, again, with my measuring tape, and spoke with another person who must be the person hired with the purpose of "confusing the issue at hand" - I returned to my eye surgeon's office for another exam and then, back to Eyemart with minor chaanges.
After checking the lenses, person #3 said I had 3 pr. computer glasses(!!!) and 2 distance glasses. To this point, including travel, I have 7 hrs. invested with 5-1/2 of them unnecessary due to the stupidity of their employee. Next step, they are re-doing the lenses so I can spend about 1-1/2 hrs. with another appointment and more travel. I estimate my time and travel expenses as more than $150 with the stress-factor twice that amount.
I wonder how many people have incurred vision damage from wearing eyeglasses supplied by this less than competent company whose employees' in-company experience means, absolutely, nothing(?)
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