La Hacienda Restaurant-Cantina

Doesn't Recommend

Mike S.

Joined 2 years ago

Worst service and bad food and bait and switch. Beware of this restaurant if you purchase a gift certificate. THEY WON'T HONOR ANY GIFT CERTIFICATE THAT THEY SELL OR ARE SOLD ON THIER BEHALF.

I received a gift certificate for this restaurant the small print states that the certificate never expires but for a $50 dollar off coupon you must spend over $100.

I took my wife, our son and his family of five to the restaurant. we waited for over an hour for our food. when we finished eating and we presented the coupon as partial payment of the $101.70 for tacos and enchiladas they refused to honor the gift certificate.

I have lived in Albuquerque all my life, I have never heard anything good about this restaurant. But, I have an open mind and decided to give them the benefit of the doubt.

Unfortuantely, this restaurant preys on unsuspecting tourists with bad service, and over priced mediocre food. then on top of all that they won't accept their gift certificates.

I will never return to this restaurant and I will be sure to let all of my very large family and friends about our experience.

Doesn't Recommend

caifana

Joined 4 years ago

We waited for too long to get our food cold. We went to this restaurant after walking through all the little shops in the historic town. We were so hungry and decided to go to the restaurant that looked that we were going to get better food. Well, we didn't. First of all, we had to wait a long time for our food. People in the next table who were there after us got their food first. When we got our food it was cold. My mother-in-law ordered a dish that included a few things. Everything was cold she had to send it back. I felt bad because she never complains unless is really bad. I didn't notice then but when I was going to get a piece of my enchilada it was cold too. The cheese was hard not soft like it is suppose to be. The tortilla was sink in the oil that was so hard to eat. Anyway the waiter was rude about it. He said plates are suppose to get out at the same time for each table and steak takes time so the other dishes had to wait and got cold. It doesn't make sense. I paying for my meal to be perfect and my mother in law is too. The salsa was good though.