J Edwards Diamonds

Doesn't Recommend

Nancy K.

Joined 1 year ago

Mistake after Mistake after Mistake. I hate to bash a small business, but future brides be wary!! For a company that specializes in servicing the most important day of people's lives, they really f*cked mine up. Initially, I felt very comfortable- I liked the ambiance and I trusted the sales associates. After I picked out my wedding band, the associate wrote down the ring I chose and called me as soon as she had the price quote for platinum. I went in to purchase the ring, come to find out, she had made an error on the quote to my advantage. I was so psyched, because who couldn’t use a great deal on their wedding? A week later I was called and J Edwards said they no longer make my ring in platinum, so I went back in to pick out another ring. Turned out that they had ordered the wrong ring for me in the first place. This should’ve been my first red flag, but I excused the error because the CORRECT ring that I chose still was being made in platinum. I didn’t end up getting the price deal I was originally quoted, which I also brushed off, because the bottom line was that my ring was still in reach. The ring was supposed to come in within 2 weeks and my wedding date was set (on the receipt) for 4 weeks from purchase to ensure we had it in time. No one called me, so I called J Edwards on the 2 week date I was given (on my receipt), and was told by the owner that he had my ring delivery date set as the “wedding date”. That should’ve been my second red flag, but I brushed it off thinking I still had several weeks before the wedding. When my “wedding date” came around, no one called me AGAIN, so I called them. The associate said my ring hadn’t come in, but she’d check for details and call me right back. Hours went by and no return call, so I called again. I spoke with a different associate who told me the same thing. I was on fire at this point, and I drove over to J Edwards. Come to find out they didn’t have my ring and wouldn’t have my ring because the vendor emailed them a week ago and said it was too thin to make in platinum. J Edwards didn’t pay attention to the vendor or me during this entire experience. Now I have 3 days before my wedding and no wedding band because of J Edwards constant mistakes! And when I demanded my money down refund, their idea of “making it right” was offering me a “loaner” ring that I could pay $1000 more so that I could have a ring at my wedding! Are you kidding me?! Every time I’d look down at the ring I would be enraged. I was more than kind in this synopsis and I suggest if you do decide to give J Edwards your business, you back out at the first red flag you experience.